The Perennial Farm 12017 Glen Arm Road Glen Arm, MD 21057
Tel: 410-592-6106 - Fax: 410-592-8338 - 24 hr hot line efax: 410-558-6659 firstname.lastname@example.org Business Hours: Monday – Friday 7:30 AM – 4:00 PM Year-round (Closed between Christmas and New Years) (Closed Memorial Day, July 4th, Labor Day, Thanksgiving) Business Hours Open to the Public:
Saturdays only during the season March – October (8AM – 4PM), Please call us for exact dates.
Our weekly availability list is updated each Friday and is faxed, emailed and posted on our web sites every Friday evening. Prebook orders placed prior to March 15 (the shipping season) are given preferred treatment. We urge customers to send in their orders as soon as possible to ensure a spot on the next delivery truck. Availability of plant material is subject to crop shortages or failures due to unforeseen circumstances. We can prepare separate invoices for each of your jobs at special request. There will be a $15 charge per invoice unless you maintain a volume of at least $25,000 annual sales. Material reserved and placed on hold beyond 30 days will require a non-refundable 25% deposit. Material held beyond 30 days may incur a separate care & maintenance charge.
There will be a 20 % surcharge for quantities ordered less than six (6) pervariety for # 1 pots or less than twelve (12) for quarts. There are no minimums for customers whose purchases are over $25,000 in 2008.
Restocking Fee All orders cancelled or rescheduled after the order has been pulled will be subject to a 25% restocking charge.
Claims All claims must be made at time of delivery. We cannot guarantee losses for which we have no control.
Plant Guarantee Our plants are grown true to name in accordance with standards established by the Perennial Plant Association. They also meet quality assurance standards for container-grown perennials set by the P.P.A.
Terms and Conditions All prices F.O.B. Glen Arm, MD. All prices are subject to change without notice. All orders are C.O.D. unless credit has been established prior to delivery. A credit application must be completed in order to establish an account. All credit orders are due net 30 days. Interest charges on all open invoices after 30 days are at a rate of 2% per month (EAR 24%). We sell wholesale to the trade only. Accounts over 60 days are converted to C.O.D. or cash-in-advance. For Maryland businesses, we will charge 6% sales tax unless we have a copy of your tax-exempt form on file.We will charge you the appropriate tax unless we have your tax resale number documented and on file. All pickup orders should be arranged at least 24 hours in advance. If our delivery trucks are unable to be unloaded within 30 minutes of arrival a surcharge may apply at a rate of $100 per hr.
Customer Satisfaction We pride ourselves on our professional and courteous nursery staff. We have extensive experience in all areas of perennial horticulture. We are ready to clarify any perennial questions, suggest appropriate substitutions, set up speedy deliveries, or check perennial availability. All of our efforts are focused on providing you with the best customer service possible.
Delivery and Pickup The Perennial Farm maintains a fleet of owned and leased trucks to serve you. We observe all state and federal trucking regulations and employ only properly licensed and insured drivers. Trucking services are expensive and require a tremendous amount of complicated regulations. This is all obviously costly. These delivery costs are not built into the cost of our plants and must be recovered in a separate delivery charge. Our drivers are friendly and courteous. Our drivers are pleased to assist you in the unloading of your order upon delivery.Plants are delivered on protected shelved racks. We can deliver to your job site with a number of different sized trucks without any surcharge.
Delivery racks can be left at your location only if pre-approved. They will be billed for if not returned or arranged for pickup within 15 days after drop off. Racks can not be left at a job site.
At The Perennial Farm "we invest in our customers success" We've created a comprehensive set of sales-marketing tools to help you grow your business.
About us - The Perennial Farm is entering our 37th year in business at its present location in Glen Arm, Maryland. We were originally a landscape design and installation company. These valuable landscape roots have given us valuable insight into the needs of garden centers and landscapers as we have transformed and grown our business through the years. "We continually try to meet and exceed our customer’s expectations." What makes us “tick” - We have created an environment dedicated to doing things efficiently in all of our operations. This means understanding how to grow and produce a mature plant that is the highest quality at the lowest cost. We listen to the marketplace and continually adjust our operations, support and business strategies to meet an ever-changing business environment. Our customers have told us they want the highest quality plant material at a good price value. Customers want a high level of customer service and support. They want plant material delivered when they need it…not when a grower wants to deliver it. Lastly and most importantly, our customers want a grower who they can rely on as a business partner to help them grow their business. The Perennial Farm is recognized as the “Price Value Leader”. Today - We have expanded to over 50 acres and we have over 60 greenhouses and an additional 40 outside growing areas. More then half of these greenhouses are heated for year-round production. The Perennial Farm grows to fulfill the "on demand" needs of our customers. We continue to introduce new varieties of plants and have grown over 1000 different varieties for our wholesale customers. We specialize in growing quality landscape-sized perennials, ornamental grasses, hardy ferns, flowering shrubs & vines and ground cover. We continue to grow varieties that are unusual and hard to find. Our high quality standards ensure healthy and uniformly attractive plants. We have the tried and true favorites, grown in the State of Maryland. How have we demonstrated our business partnership? –By listening to our customers and helping them compete in an ever-changing business environment.We’ve developed hundreds of“silent sales aids” for our customers to use. We’ve created web sites for our customers that are totally dedicated to plant lovers…with no information on The Perennial Farm…just tons of pictures, articles and gardening tips. A beautiful, 132-page, full color catalog …for our customer reference and gardening use. PerennialAvailability… made easy – We have created many easy, user-friendly ways to get and review our availability. We send out weekly faxes. We publish weekly newsletters linking to important places on our various web sites.You can download it our web site at any time. We email the availability to you directly…or you can call our availability hotline number and a plant availability is on you fax within minutes.
Mary's Must Have – Each week we publish Mary's Must Haves. These are plants that caught Mary Hall's eye and are plants that are gorgeous for that week. You can't go wrong with Mary's Must Have's. Four web sites for our customers. www.PerennialFarm.com - Tons of information available…only a click away. www.GrowingForYou.com - This web site was designed as a resource for the customers of premium garden centers and landscapers. It contains pictures, articles and important information on over 1000 different perennials, ornamental grasses, hardy ferns, flowering shrubs, flowering vines and ground cover along with hundreds of articles and tips on gardening. www.WhatsNative.com - Extensive information on native perennials. Check out our web site & book. www.TreadwellPlants.com - The hot new line of perennials dfor pathways and walkways. Database search engine and garden design tools. Educational Seminars & Presentations – The Perennial Farm is proud to sponsor a series of educational seminar. Recent speakers have featuring Dr Allan Armitage, John Stanley, Chris Hansen and John Kennedy . We’ve created a library of PowerPoint presentations and educational tools on over a dozen gardening subjects. The Perennial Farm can help coordinate presentations at your location or customize a presentation to your specific needs. Whats Native - The Perennial Farm continues to lead the way in the area of native plants and native cultivars. We have just published our 2nd edition Whats Native book. It includes a special introduction by Dr. Allan Armitage. In addition you can visit our newest web site www.whatsnative.com for the best plant information and pictures.
30 different trifold brochures – Available to our customers on plant varieties, uses and subjects. Treadwell Perennials - Go beyond the boring and stretch your imagination. Put the finishing touch on your garden project. Treadwell Perennials are excellent groundcovers for along pathways, walls, patios, decks, and between stepping-stones. Treadwell Perennials are the preferred plant material for your gardening project. Quotes the same day - we research and offer substitutions to allow you to complete your order. We also find and bring in hard to find plants to help our customers get the job. Send us your list…. We’ll make it easy for you. Customer Appreciation Days – We open up The Perennial Farm to all of our valued customers and host a barbeque with special pricing on all of our plant material for those who visit us.
Deliveries…when you want them…not when we feel like delivering them. Our customers marvel at our deliveries and refer to us as “The Delivery Specialists”. We deliver from Maine to North Carolina.
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